Refund policy
We want you to feel confident in every purchase—because Mom Mode doesn’t come with guesswork 🤍
Returns
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, items must be:
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Unworn and unused
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In original condition
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With tags attached
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In original packaging
Proof of purchase is required.
Fit Note
Our pieces are designed to fit your pre-pregnancy size and grow with you.
If you have any sizing questions before purchasing, we’re always happy to help.
How to Start a Return
To initiate a return, please email us at hello@wearjoey.com.
If your return is approved, we’ll provide:
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Return instructions
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A return shipping label
Return shipping costs are the responsibility of the customer.
Returns sent without prior approval will not be accepted.
Damages or Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us right away so we can make it right.
Exchanges
To ensure the fastest service, we recommend:
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Returning your original item
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Placing a new order for your desired size or style
Non-Returnable Items
We do not accept returns on:
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Sale items
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Gift cards
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Final sale products
Refunds
Once your return is received and inspected, we’ll notify you of approval.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note: your bank or credit card provider may take additional time to process the refund.
Original shipping charges (if applicable) are non-refundable.
If it’s been more than 15 business days since your return was approved, please contact us at hello@wearjoey.com.
Questions? We’re here to help.
Finding the right fit during pregnancy should feel easy.